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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Callee Downs

July 8, 2026

5  out of  5
rating by Callee Downs
"Wonderful coverage!"
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Rajesh Dhar

July 8, 2026

5  out of  5
rating by Rajesh Dhar
"I couldn't be happier with the service I received from Shawna Stump's State Farm office. Everyone was so friendly, welcoming, and incredibly helpful from start to finish. They took the time to answer all of my questions, explained everything clearly, and helped me choose the best coverage option for my needs.

The entire process was easy and stress-free because of how knowledgeable and attentive the team was. It's clear they truly care about their customers and want to make sure you're getting the right coverage. I highly recommend Shawna Stump's office to anyone looking for excellent customer service and an insurance team you can trust!"
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Melissa Rutter

July 8, 2026

5  out of  5
rating by Melissa Rutter
"I have enjoyed having state farm as my insurance. They are such nice people and there insurance was affordable for me."
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Donita McClintic

July 2, 2026

5  out of  5
rating by Donita McClintic
"Shawna was extremely helpful and explained everything in detail!"
We responded:
"Donita, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, please reach out to us. --Shawna"
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Safa Khan

June 30, 2026

5  out of  5
rating by Safa Khan
"The experience was good and the staff was good."
We responded:
"Thank you for the amazing review, Safa! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.--Shawna"
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James Hall

June 25, 2026

5  out of  5
rating by James Hall
"Shawna Stump and her team have been great. I would recommend them for all of your insurance needs."
We responded:
"Thank you for the amazing review, James! It is truly the goal of our team to exceed expectations when it comes to all insurance needs.--Shawna"
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Chloe Wetstein

June 17, 2026

4  out of  5
rating by Chloe Wetstein
"Shawna was extremely helpful and attentive. This was my first time signing up for car insurance alone and she explained everything in great detail and answered all my questions. I never felt like I was being duped or was confused. I highly recommend working with Shawna and her team."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us . If you ever need anything down the road, do not hesitate to reach out—we would love to help! --Shawna"
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Janice Bailey-Magill

June 3, 2026

5  out of  5
rating by Janice Bailey-Magill
"Shawna Stump’s employees responded promptly to my calls and worked to find a solution for my insurance needs. Highly recommended!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Shawna Stump’s Team. "
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Tony Yates

May 27, 2026

5  out of  5
rating by Tony Yates
"I have been with State Farm for many years. When I moved to Athens in January of 2024 I had no reason to part ways with State Farm. When asking about local agents, several people highly recommended Shawna. They were friendly and took care of my needs.
In February of this year, the home in which I was living, burned. Despite a horrible situation, Shawn's office as well as State Farm claims department, have been nothing but wonderful. I highly recommend State Farm and Shawna Stump's office."
We responded:
"Tony, this is why I come to work every day. When things do not go right for my customers, my hope and goal is that we are able to help them through their recovery. Thank you for the 5 Star Review, we continue to hope things work out well for you in the re-building process. --Shawna"
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Kenzi Miller

May 27, 2026

5  out of  5
rating by Kenzi Miller
"State Farm is the best insurance provider in this area, by far! I was with another insurance company and Shawna stump State Farm was able to get me liability insurance for $35 cheaper than what I was paying with the other provider. They have been super helpful and I am so glad I made the switch!"
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm. If you ever need anything down the road, do not hesitate to reach out—we would love to help! --Shawna"
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jessica crowley

May 27, 2026

5  out of  5
rating by jessica crowley
"Absolutely amazing staff, not only is the insurance the cheapest I’ve ever had but they were so friendly and personable. I am new to the community and they even helped me with other resources!"
We responded:
"Thank you for the fantastic review, Jessica! We are always here to help with your insurance needs here in Athens . --Shawna"
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Brandon Lewis

May 18, 2026

5  out of  5
rating by Brandon Lewis
"Made sure that the policies that I have are exactly as I wanted."
We responded:
"Brandon, thank you for your kind review. We appreciate you, please reach out if you have any questions. --Shawna"
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Josh Mccoy

April 28, 2026

5  out of  5
rating by Josh Mccoy
"Great customer service quick and easy to deal with"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Athens to know that you had such a wonderful experience with us here on our team. --Shawna"
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Fahim Foysal

April 24, 2026

5  out of  5
rating by Fahim Foysal
"They are really good and helpful"
We responded:
"Fahim, it is a pleasure to hear what a wonderful experience you have had working with our office. Thank you for the kind words and review! --Shawna"
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Collin Sparrow

April 23, 2026

5  out of  5
rating by Collin Sparrow
"Shawna has been hands down the best agent that I have had the pleasure of dealing with. Always attentive to our needs as well as extremely responsive!"
We responded:
"Thanks so much for the fantastic rating, Collin! We are so glad you had a positive experience with us. If there is anything we can do for you in the future, just give us a shout! --Shawna"
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chayce rice

April 21, 2026

5  out of  5
rating by chayce rice
"Great to work with all around! Always gets things done in a timely and professional manner."
We responded:
"Chayce, thank you for the 5 stars and the kind words! WE appreciate you and are here if you have any questions about your insurance plan. --Shawna"
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R C

April 21, 2026

5  out of  5
rating by R C
"I have had the best experience with Shawna Stump State Farm in Athens, Ohio. They are super helpful and they make sure you have the coverage you need. I highly recommend them for any of your insurance needs."
We responded:
"Rebecca, we really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions. We appreciate you! --Shawna"
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Shakib Al Fahad

April 21, 2026

5  out of  5
rating by Shakib Al Fahad
"The service they provide is very good"
We responded:
"Shakib, thank you so much for the wonderful review! If we can be of service for your insurance needs, please do not hesitate to reach out to us. --Shawna"
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Patty Mitchell

April 15, 2026

5  out of  5
rating by Patty Mitchell
"Great customer service, attention to detail, patient, easy to work with - As Director of a non- profit there are lots of spinning plates to keep spinning- our coverage is not something I stress about. I know Shawna keeps great records, sends reminders and gives us a heads up way before deadlines become critical issues. 10 out of 10 recommend!"
We responded:
"Patty and team, thank you so much for trusting us all these years to help with your insurance needs! We so appreciate you guys and are here if you need us. --Shawna"
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brownx eyedbeauty

April 3, 2026

5  out of  5
rating by brownx eyedbeauty
"Joscelyn and Abby helped me secure a quick and easy coverage which was also affordable!!! Contact them if you are in need!!!

Chastidy Richards"
We responded:
"Chastidy, thank you for your wonderful review, and thank you for recognizing the great job Josc and Abby do here, they are happy to help! --Shawna"
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Pat Gherke

April 2, 2026

5  out of  5
rating by Pat Gherke
"Shawna is extremely knowledgeable and informative with all aspects of the insurance buying process. She made suggestions based on her many years of experience taking into account what my current needs were. Shawna makes insurance buying simple. There was no hassle or upselling, she listened to my questions and offered the best product at a highly competitive price. I would recommend Shawna for any of your insurance needs."
We responded:
"Pat, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to us—we are always here to help! --Shawna"
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thomas seers

April 1, 2026

5  out of  5
rating by thomas seers
"Everybody in the office is just very delightful to work with"
We responded:
"Tom, thank you for the great review and for being a long-time customer of our agency! I appreciate you and your consideration. --Shawna"
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Alex Thompson

March 31, 2026

5  out of  5
rating by Alex Thompson
"Every interaction I’ve ever had with anyone here has been positive. I used progressive before I went to State Farm. Progressive could care less about you. Every time I ever had to call Progressive about anything, I dreaded it. Never had that feeling with State Farm. They treat you like an actual human being. I recently experienced an issue and it was because of something I didn’t do on my end within a certain time frame. State Farm went above and beyond to help me get that corrected. I spoke to Abby specifically that day and she was so helpful and empathetic to my situation. Definitely giving a 5/5 stars, I would give more if I could."
We responded:
"Thank you for the wonderful 5-star review, Alex! We are so happy you had a wonderful experience with our team. And thank you for recognizing our Team Member Abby. She does a great job for us, and we are grateful for her! If you ever need anything down the road, do not hesitate to reach out—we would love to help! --Shawna"
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Andrea Caldwell

March 31, 2026

5  out of  5
rating by Andrea Caldwell
"Wonderful people and experience!"
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Allen May

March 31, 2026

5  out of  5
rating by Allen May
"Nice people all friendly"
We responded:
"Allen, thanks for the 5-stars! We appreciate your feedback and support here for our team. --Shawna"