State Farm® Insurance Agent Shawna Stump
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Zhe Cheng
October 22, 2024
"Edited Review. 3 star left if neutral Surprisingly stupid and awful. Had called in to request insurance history. They emailed me one notice of renewal back to many years ago. That is shockingly stupid. How the hell they did that?? I rejected and requested again, and they said they will email to me in two weeks. Where is the file? Two months passed. They unsurprisingly ate their own words. WOW. That is something. Ridiculously not trustworthy. I am so happy to not slight over to leave this comment as a blind client for so many years. They did not even well keep client files and data. Bravo and brava to the office. Yikes~"
"Zhe, I am sorry to hear you had a negative experience with our office. If you would like to give me a call at (740) 593-6882, I would be happy to solve this issue offline. It is important that our Good Neighbors feel seen and heard. I look forward to hearing from you at your earliest convenience -Shawna"
James Annan
September 3, 2024
"Great customer service"
"James, thank you so much for the wonderful review! We are glad to hear our team provided you with a five-star experience and excellent customer service. If we can assist you with anything else, please let us know! - Shawna "
Jacob Dempsey
May 22, 2024
"They were easy to work with and didn't mind that we were shopping around. Ultimately, we used them for our car insurance."
"Jacob, thank you for the wonderful feedback! I am so glad to hear that you had a pleasant experience working with our team to get coverage. If there is anything else we can assist you with, please feel free to reach out. We are here for you! - Shawna "
C S
May 17, 2024
"I needed a State Farm agent to help me with a customer that was temporarily in Ohio. Clayton stepped up and helped us out big time. If your looking for an insurance team that is on the ball Shawna and her team is great!"
"Thanks for the positive feedback, CS! I'm glad to hear Clayton was able to assist you promptly and effectively! If there is anything else my team and I can assist you with, please do not hesitate to reach out. We are happy to help! -Shawna "
Linda J. Rice
May 8, 2024
"Shawna comes with a wealth of experience and did a great job of explaining things and answering all of my questions. It's also nice to be able to meet with an agent in person. I highly recommend Shawna Stump. She and her office staff are warm and welcoming."
"Thanks for the glowing review, Linda! I'm so glad to hear you have had a positive experience working with my team and me. Reviews like yours let us know we are providing the five-star experience we strive for. If there is anything else we can help you with, please do not hesitate to reach out. - Shawna "
rshultz729
April 30, 2024
"Shawna Stump and her staff are wonderful to work with. I reached out to her after feeling my previous insurer was way overcharging me, turns out they were. I highly recommend and thank Shawna and her staff for any insurance needs, five stars and thumbs up to her and her awesome staff."
"Rick, thank you so much for your kind words about working with my team and me! It is our pleasure caring for Good Neighbors like yourself. If there is anything else we can assist you with, please let us know. We are happy to help! - Shawna "
Bruce Gilchrist
April 10, 2024
"Awesome, local people to deal with. Best price for insurance that is available."
"Thanks for the positive review, Bruce! I'm glad to hear you've had a great experience working with our office. Please feel free to stop by or call us if you need anything from us. We are here for Good Neighbors like you! -Shawna "
Hey It's Me
April 4, 2024
"Update. Cancelled policy. One final chance for the staff here to use the correct address I provided and send final refund.. Of course they didn't enter the correct one, so I'll call in a couple weeks and have them try again. It's just what they do here. Complete incompetence. Every Single Time. Billing was a problem until someone finally did their job. Roadside assistance perk was no perk at all. Never ever need that... Because you'll wait, for hours and hours and still have nobody show up. Send an email and get ignored.... Very poor. I'm glad I'm a very good driver and never needed to make a claim, I'm sure that would have been a miserable experience."
"Heather, thank you for the information, and I will pass along the information on the Roadside assistance. Best wishes to you!"
Cathy Clements
March 30, 2024
"Excellent service"
"Cathy, thank you for your kind words and for having your insurance with us! Please reach out to us with any questions, we are here to help! - Shawna"
Tara Peck
March 29, 2024
"Shawna and the rest of the staff went ABOVE AND BEYOND to help me navigate the State Farm Corporation policies/practices. after having an accident.. A big thank you to them all!"
"Thanks so much for the positive feedback, Tara! It's a pleasure caring for Good neighbors like yourself. If there is anything you need from us, please don't hesitate to reach out. - Shawna"
Jessica Vore
March 25, 2024
"They are the best insurance I have ever had they answer when I need help and call back when I call"
"Jessica, thank you so much for the positive feedback! I am happy to hear our team has been helpful to you. If there is anything else you need from us, please let us know. We are here for you! -Shawna "
Ryan Williams
February 15, 2024
"Absolutely amazing service!"
"Thanks for the five stars, Ryan! I am so glad to hear you received amazing service from our team! If there is anything you need from us, please feel free to stop by or give us a call! -Shawna "
Ryan Woods
February 6, 2024
"👍"
Ryan Woods
February 6, 2024
"So I have a SR22 through State farm to gainsco I made all my payments through my bank except for December I made it in cash and now they suspended my license and I have to do another 3 years with the SR22 after doing a year thank you so much for making me waste $2,800"
"Ryan, I’m sorry to hear that you didn’t have a 5-star experience. However, after our previous conversation, if you have additional questions, please give the office a call. -Shawna "
Crystal Kruskamp
January 4, 2024
"I had a wonderful experience with State Farm in Athens Ohio! Everyone was so kind and helpful. They all went above and beyond to get me auto coverage in a hurry. I had no idea but I had been driving 2 days without car insurance 😐 I was able to drive home from work relieved and happy. The coverage is some of the best I've ever gotten and a outstanding price! THANK YOU All"
"Thanks for the amazing review, Crystal! Reviews like this let us know we are doing a great job, so we appreciate them! I am so glad we were able to get you covered and back on the road safely! If there is anything else we can help you with, please feel free to stop by or give us a call! We are here for Good Neighbors like you. -Shawna "
Nancy Baur
December 24, 2023
"So helpful and all the staff are really invested in their clients!"
"Thank you for the positive feedback, Nancy! We are thrilled that you found our services helpful and look forward to serving you and your family further! -Shawna"
jenna grannon
November 20, 2023
"I’m very please with how helpful they are when a question is needed answer or if you need to update something! I’m so glad to have people who actually help!"
"Jenna, thank you for your five star review! My team and I are glad we can be of service and look forward to helping you with all your insurance and financial service needs. You are appreciated!"
Chris Nevil
November 20, 2023
"I had an amazing experience with one of Shawna’s agents. He was able to assist me in a bind when Progressive was trying to screw me. He also clearly communicates when there are changes to my policy or going to be changes. The service here is great!"
"Chris, thank you for the kind words and for being part of our State Farm Family. We appreciate you and look forward to helping your with your insurance and financial services needs!"
Clayton Hoskinson
November 7, 2023
"Great service and pricing!"
Kenneth Smith
October 22, 2023
"I have insurance and home insurance through this place. And let you know they take good care of their costumes."
"Kenneth, thank you for the five stars! We are happy to have you as a Good Neighbor, and we appreciate your kind words about the care we approach all of our Good Neighbors with. If we are able to assist you with anything else, please stop by or give us a call. We are here to help! -Shawna"
Michelle Walker
October 6, 2023
"Nice place, reasonable rates & Great people."
"Michelle, thank you for having your insurance with us and for your kind words! We appreciate you, and if we are able to assist you with anything else, please give us a call or stop by. -Shawna"
Thomas Robinette III
July 3, 2023
"Title: Triumphing Over Adversity: A Game-Changing Insurance Solution In 2020, I was confronted with an overwhelming financial burden while trying to maintain my job and support my family. A 2009 Chevy Cobalt, an exorbitant $350 monthly insurance costs required to keep my job, leaving me with no choice but to go without a working vehicle. It was a crash landing that shattered my hopes and dreams. Being the sole licensed driver and breadwinner in my household, my responsibilities extended beyond just myself. Caring for my autistic brother and disabled mother was a full-time job in itself. However, life's obstacles didn't deter me. I had an impeccable driving record, yet it seemed as if I was being punished by the insurance system. They had their pound of flesh, but what about my fair share? Eventually, I managed to acquire a 2011 Kia Soul, despite its well-known theft issues. Determined to secure better insurance coverage, I diligently searched for alternative options. And to my great delight, I discovered a different insurance company that not only offered me a monthly rate $150 lower than State Farm but also included comprehensive, collision, and liability coverage. It was a breakthrough that breathed new life into my situation. My journey thus far has taught me invaluable lessons about resilience and resourcefulness. Life's roadblocks may have knocked me down, but they did not break my spirit. I refused to succumb to the challenges I faced. Instead, I channeled my determination into finding a solution that would empower me to overcome the obstacles hindering my progress. Today, as I reflect on my journey, I am proud of the strides I have made. I am the living embodiment of the adage that when one door closes, another opens. While it may appear that State Farm profited from my misfortunes, I choose to focus on the triumph of securing better coverage at a significantly reduced cost. My story stands as a testament to the strength of the human spirit and the power of perseverance. It serves as a reminder to all those facing similar challenges that, despite the unfairness of life's circumstances, we possess the ability to rise above and create a brighter future for ourselves and our loved ones, without State Farm. So, to all those struggling with insurance costs and feeling trapped by their circumstances, know that there is hope, by leaving State Farm. Embrace the challenges, explore alternative options, and never give up. Your determination will lead you to the breakthrough you deserve. Remember, even in the face of adversity, it is possible to rewrite your narrative and emerge victorious."
"Thomas, thank you for the information and I hope your journey continues to get better since having insurance with State Farm in 2021. I wish you the best and continued success!"
Jason Hughes
April 18, 2023
"Wife and I had our car insurance with Shawna Stump. Noticed our rates were different on an invoice so we called to find out why. Got the issue fixed we thought but kept getting billed the wrong amount month after month. Was sent a check for the amount that was due but took months to get after cali g multiple times. We went to GEICO. Look at your statements closely."
"Jason, thank you for your feedback from 2020. I apologize that we were unable to better explain the premium changes through the billing breakdowns we forwarded to you from the company, but we appreciate the time you were with us."
Donita McClintic
December 1, 2022
"Shawna was extremely helpful and explained everything in detail!"
Martin Hanlin
September 14, 2022
"Their the Best!"
"Martin, thank you for your kind words! We appreciate your business and are glad you are part of our State Farm Family!"